Thank you for choosing Angel Times for your reading, therapy or event. To ensure a smooth and fair booking process for both our clients and practitioners, we have established the following deposit and cancellation policy:
1. Deposits:
- Purpose: Deposits are required to secure your appointment or reservation and to compensate our practitioners for their time and preparation.
- Deposit Amount: A deposit is required to confirm your booking. Most readings and therapies require a deposit of €20 but some require more. Deposit amounts are specified on each event page and some also require full payment.
- Payment Methods: Deposits and payments are taken as part of the booking process. No booking may be taken without payment.
- Deadline: Your deposit must be paid on booking your appointment or reservation.
- Refundability: Deposits are fully refundable if you cancel more than three days (72 hours) in advance of your scheduled appointment or event.
2. Cancellation Policy:
- Cancellation Deadline: If you need to cancel your appointment or event slot, you must do so at least three days before the scheduled date. If you cancel within this timeframe, your deposit will be fully refunded.
- Within Three Days: If you cancel within three days of your appointment or event, your payment will be transferred directly to the reader or therapist to cover their expenses, as they will have set aside time and resources for your session.
- Reselling Appointments: We will make every effort to resell your canceled appointment or event spot. If we successfully resell it, your payment will be transferred to another available appointment or event of your choice.
- Cancellation by us: In the event that we need to cancel your appointment or event, we will refund your payment or transfer to another date, whichever suits you.
- Late Arrival: Should the customer arrive later than 10 minutes after the appointment time, we will assume that the appointment is forfeit and the appointment is therefore cancelled.
3. Communication:
- Our cancellation policy will be communicated to you at the time of booking, and it will be included in your confirmation email or will be sent in a text prior to your appointment.
By booking our services, you agree to abide by this deposit and cancellation policy. We appreciate your understanding and cooperation in helping us maintain a fair and efficient booking system.
If you have any questions or require further clarification regarding our policies, please do not hesitate to contact us. We look forward to providing you with exceptional readings, therapies, and events.